Frequently Asked Questions
Everything you need to know about enhancing your outdoor living space.
What materials are Mirador Outdoor products made from?
Our pergolas and outdoor furniture are primarily crafted from high-grade, powder-coated aluminum and weather-resistant fabrics designed to withstand UV rays, rust, and heavy rain.
How long does shipping take for large patio structures?
Standard shipping for oversized items like pergolas typically takes 7-14 business days. Once your order leaves our warehouse, you will receive a tracking number and a call from the carrier to schedule a delivery window.
Are your pergolas easy to assemble?
Yes, our products are designed for DIY assembly with comprehensive step-by-step manuals and video tutorials. Most structures can be completed by two people within 3-5 hours.
What is your return policy for outdoor decor?
We offer a 30-day return policy on most items. Products must be in their original packaging and unassembled. Please note that return shipping fees may apply for large freight items.
Do you offer a warranty on your products?
Mirador Outdoor provides a limited warranty ranging from 1 to 5 years depending on the product category, covering manufacturing defects and structural integrity under normal use.
Can I leave my outdoor furniture out during the winter?
While our products are built for year-round durability, we recommend using protective covers or storing cushions indoors during extreme winter weather to prolong the life of your investment.